Coach (Registered Manager - Calderdale)

About Equal Care

Equal Care works differently. We are a co-operative, owned by the people who give and receive support and their family members. Each person receiving support builds their own Equal Care Team with our help. Team members can be friends, family, professional care and support workers, even people from other agencies. The person who owns the team is always the person receiving the support.

Our next step is to launch ‘Circles’. These are groups of people in a specific location who support each other and enable Equal Care Teams to flourish. Circle Members carry out key work to recruit new care and support workers, welcome people looking for support, do peer supervision, training and keep an eye on the Circle finances.

Equal Care is building a piece of technology (a ‘platform’) to help Teams make the decisions they need to work well together, to keep their own schedules and to ensure that the support is the best it can possibly be.

We have one value, which is Mutual Care for one another. We work to a relationship-centred approach (as opposed to a person-centred approach). This is because we know that the best care and support happens when we help caregiving relationships to flourish.

About the role

The Coach’s role is to empower other people, to problem-solve for exceptional issues and to perform supportive audits with both Teams and Circles. Wearing the Registered Manager ‘hat’ you will be the holder of Equal Care’s relationships with the Care Quality Commission, Clinical Commissioning Group and Calderdale Council.

You will be responsible for ensuring team members have the capacity and clearly defined roles they need to support the wellbeing of team owners (people getting support) and the problem solving skills to “self manage” safely and effectively. You are not there to manage the day to day running of Teams or Circles, but you can become the ‘Concern-Holder’ or the ‘Problem-Solver’ for issues that the team is having trouble resolving, such as helping people resolve difficulties with staffing, safeguarding or training for example.

From the perspective of team members giving support you are there to provide coaching. As a coach you will support team members' growth and development through goal setting and facilitating learning and reflection to develop problem solving, communication, conflict resolution and organising skills. As a coach you will lead from behind, helping team members to thrive and access their potential.

From the perspective of regulators, you're a manager whose key role is CQC compliance and quality assurance. In cases where these features of our service are compromised you will need to lead from the front. You will need to feel comfortable wearing these two hats and know when and how to strike a balance between the different styles of leadership.

About the work

The role will involve:
  • Training and ongoing coaching of our care and support workers in our shared roles (known as ‘hats’): team starter, recruiter, peer supervision, peer learning facilitation
  • Problem-solving: ‘difficult conversations’, ad hoc coaching following issues
  • Co-ordinating with and supporting Equal Care’s other Coaches which lead in particular areas. People may be carrying out this role in a voluntary or paid capacity.
  • Recruitment of other Coach roles as Equal Care grows, supporting our Recruiter roles and being backup for recruitment of new care and support workers.
  • Contributing to the ongoing evolution of Equal Care’s model of support, which is relationship-centred and works differently to traditional agencies
  • External compliance: ensuring that Equal Care is compliant with CQC requirements whilst avoiding and defeating ‘box-ticking’ culture; completing safeguarding checks and reports, leading on issues tracking and responding to problems in a timely, effective and empathic way.
  • Contract management with the Council and CCG, including evaluation and review
  • Paying attention to Equal Care Calderdale’s financial performance and annual objectives and flagging any issues or concerns
  • Building partnerships with external organisations
  • Contributing to tender applications and Equal Care internal and external communications (newsletters, blogs)
  • Giving care and support to people in their own homes and in the wider community, participating as a member of their Team
  • Supportive audits at Team and Circle levels, including spot checks and observations
  • Annual appraisals - career development plans for our care and support workers.
  • Learning about and holding sociocratic Circle roles. This is a method of working together that prioritises equivalence (helping all voices to be heard) and effectiveness (getting things done!). We will train you up in this.
  • Policies and procedures reviews and updates in collaboration with the Nominated Individual and other Coaches responsible for relevant areas
  • Participating in co-op circle meetings with other circle members and carrying out any roles and tasks emerging from those meetings.

    About you

    • You have either coaching, facilitation, mentoring, conflict resolution or management experience working in the health and care sector. You have held either Registered Manager or Deputy Management roles in previous organisations.
    • You are not a “one-size-fits-all” person - you bring your individuality, interests and experience to the way you support people and encourage others to do the same - this is what makes support relationships so special.
    • You have experience of solving problems that have a people-based focus.
    • You collaborate with others and aren’t afraid to act on your own initiative. If you can see something that needs fixing, you won’t walk on by, you’ll fix it!
    • You hold yourself accountable for your words and actions. Everyone makes mistakes. You’re good at saying sorry and moving on. You’re good at kindly and mindfully holding others to account.
    • You can say no (or ask for help to say it!). You can identify and hold your own boundaries. You can encourage, hear and respect the boundaries of others.
    • You're good at working on computers, keeping on top of administrative tasks and writing stuff down. You can express yourself well both verbally and in writing.
    • You are willing to learn about and are open to co-operative ways of working and Equal Care’s model of support, which is different to normal agencies.
    • You care about your own wellbeing and can bring and uphold Equal Care’s value of Mutual Care for one another.


    • You hold a relevant qualification (Level 5) in health and social care.
    • You have worked as a Registered Manager (we can consider Deputy Manager level) in another organisation.
    • You can demonstrate all the required competencies for the role
    • You have at least 3 years experience in team leader and/or registered management roles
    • You own your own car and have a full drivers license 

    The basics

    Salary£30,000 - £35,000 dependent on experience and qualifications.
    Full-time or part-time?
    This is a full-time role, with core hours of 37.5 hours per week Monday to Friday, however, you may occasionally be required to work on weekends. 

    Hours can be flexible, with the times you will work are agreed through building your employment contract together. We want your hours to fit in with your life commitments and we understand these are different for everybody.

    You will be on the On Call rotation, which will be no more than one week in four. 
    Temporary or Permanent?At the moment this is a temporary contract for a minimum of six months, however, this may become a permanent role after this point. 
    Where is it?

    We offer hybrid working, a mixture of remote or you can work in our Hebden Bridge office. 

    The role will take you throughout Calderdale, particularly Halifax and the Calder Valley. 

     Circle RolesYou may be nominated into these as part of your work.
    What is the holiday allowance?
     30 days paid holidays. 

    This includes bank holidays, however, if you want to work these days you can decide to take holiday on alternate days instead.

    Any other benefits?
    •  Interest free loans of up to £1,500 that could be used for anything (eligible after 6 month probation).
    • Casual dress
    • Cycle to work scheme  (including for electric bikes)
    • Electric Vehicle Scheme (salary must be minimum £26,000pa)
    • Fuel card providing a discount on pump prices, for both personal and business use and repaid via your salary
    • Free parking
    • Sick pay
    • Work from home
    • NACAS membership
    • 4.5% employer contribution into your pension, 1.5% over statutory requirements
    • NACAS membership
    How do expenses work?We will all reasonable work related expenses monthly and reimburse you 45p per mile for your car travel between appointments.

    This is paid through an increase to your salary via a change to your tax code at the end of the tax year.

    How to apply

    Please apply with your CV and a covering letter describing clearly how your experience matches with the job description and how your approach works well with our ethos.

    There is no official deadline for applications. However, we are holding rolling interviews and will recruit as soon as we find someone brilliant, so apply soon if you want to go for it!

    Our approach is for candidates to pass two interviews - there will be people with direct experience of receiving and giving support on the panel. We always provide sample questions before the interviews and a task before the second. Interviews will be held face to face or via video conferencing if preferable.

    Equal Care = Equal Opportunities 

    We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, gender, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. 

    This policy applies to all employment practices within Equal Care.